Chat support service has become an integral part of customer support services. Customers now prefer texting more than calling. Why? The urban lifestyle is so busy that individuals get a little time to enjoy with family and friends and they don’t want to get consumed in dialing numbers, wait for the call to connect while on hold. Instead of doing so they prefer to get their issue resolved on chat. This allows them to enjoy their time with their near and dear ones while getting the solution to their problem.